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AI assistant for customer enquiries

Imagine an assistant that can start processing a customer enquiry while you are still reading the email it came in. You can focus on what matters most – understanding the customer’s needs.

Book a consultation

Are you facing similar challenges?

Preparing quotes takes hours

Your team spends too much time preparing quotes and production documentation instead of working with customers.

“Only Tony can do this”

Is training colleagues to process enquiries a major challenge because you lack standardized processes and procedures?

Manual data searches

Sales and engineering teams have to search catalogs and documentation manually for the information they need.

“We missed this”

Do you discover late in development or production that something was overlooked when the requirements were initially processed?

Process customer enquiries more efficiently.

Use our AI system to process customer enquiries.

It finds the information you need, prepares a draft quote and the supporting materials for production, and sends them to the responsible team members for review.

The result is faster enquiry processing, fewer errors and more time to communicate with customers.

From customer enquiry to quote

AI analyzes the content of emails or formal tender documents, for example, and identifies the requested products or services.

It automatically searches internal catalogs, databases, price lists and other documentation to gather all the necessary information.

It drafts internal work instructions based on your defined procedures. These procedures are stored securely and evolve with your company. The system can be continuously refined based on new experience.

Based on the information gathered, it prepares a draft cost calculation in line with your business rules

The responsible team member reviews the draft, makes any necessary adjustments and sends it.

We’ll be your partner from the first consultation to long-term support

  1. Initial consultation

    Together, we review your current enquiry-handling process and explore where AI can assist.

  2. Solution design

    We design the solution architecture, define how it will integrate with your systems and prepare an implementation plan.

  3. Development and integration

    We develop the AI solution, integrate it with your databases and internal systems, and test everything thoroughly.

  4. Deployment and support

    We put the solution into production, train your users and provide ongoing development and technical support.

Frequently asked questions

Our AI assistant can run wherever the required computing power is available – for example, on your own AI server or an accelerator such as NVIDIA DGX Spark.

Together, we define your inquiry-handling procedures for the system. They remain securely stored and can be continuously improved based on each new experience.

The solution can handle incomplete specifications and ambiguous requirements while also following precise procedures or calculations where required. The system is designed to identify and fill in missing information step by step, with everything subject to review by responsible team members.

At Edhouse, we understand that ideally you would be able to make changes immediately through an admin interface. However, such changes need to be properly tested, which is why we prefer to implement them together with you.

Yes. That is part of the long-term vision. The same architecture can be applied to any process that combines “reading a request” with “applying procedures and calculations”. We discuss these possibilities with each customer based on their needs.

Book a consultation and let’s discuss your options.

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